Cancellation and Refund

GENERAL:

  1. If you place an order electronically through the website you are using, you will be deemed to have accepted the pre-information form and the distance selling contract presented to you.

  2. Buyers are subject to the provisions of the Law on Consumer Protection No. 6502, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable laws regarding the sale and delivery of the product they purchase.

  3. Shipping costs, which are product shipment expenses, will be paid by the buyers.

  4. Each product purchased is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

  5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with a warranty certificate and user manual, if any.

  6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total amount must also be refunded to the Buyer within 14 days.


IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

  1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ceases.


PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

  1. If, after the product is delivered, it is determined that the credit card used by the buyer for payment has been used unlawfully by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with shipping costs belonging to the SELLER.


IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

  1. If unforeseen force majeure events occur and the product cannot be delivered on time, the Buyer will be informed. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.


BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

  1. The Buyer will inspect the goods/services subject to the contract before receiving them; dented, broken, torn packaging etc. will not receive damaged and defective goods/services from the cargo company. The goods/services received will be deemed undamaged and sound. THE BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.


RIGHT OF WITHDRAWAL:

  1. THE BUYER may exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason, provided that the SELLER is notified through the contact information below within 14 (fourteen) days from the delivery date of the purchased product to himself or the person/organization at the address indicated by him.


  1. SELLER'S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY: PRIMEPET WELLNESS INC PET URUNLERI ANONIM SIRKETI 

NAME/TITLE: PRIMEPET WELLNESS INC PET URUNLERI ANONIM SIRKETI
ADDRESS: ASAGI DUDULLU MAH. KAPTANI DERYA SK. NO: 6 A

UMRANIYE/ ISTANBUL
EMAIL: info@petsup.com


DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the purchased item is a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiration of the right of withdrawal period.

  2. The costs arising from the exercise of the right of withdrawal belong to the SELLER.

  3. For the exercise of the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or email within 14 (fourteen) days, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal cannot be exercised" provisions regulated in this contract.


EXERCISE OF THE RIGHT OF WITHDRAWAL: 

  1. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the company. Order returns issued in the name of institutions cannot be completed if a RETURN INVOICE is not issued.)

  2. The return form, the box, packaging, and if any, standard accessories of the products to be returned must be delivered complete and undamaged.


RETURN CONDITIONS:

  1. The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the date the withdrawal notification is received, and to take back the goods within 20 days.

  2. If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages to the extent of his fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal. 

  3. If, due to the exercise of the right of withdrawal, the campaign limit amount set by the SELLER falls below the threshold, the discount amount benefited under the campaign will be cancelled.


PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

  1. Products prepared in accordance with the BUYER's wishes or explicit personal needs and not suitable for return, such as underwear bottoms, swimwear and bikini bottoms, make-up products, disposable products, goods that are in danger of rapid deterioration or that may expire, products that are unsuitable for return for health and hygiene reasons if their packaging is opened by the BUYER after delivery, products that mix with other products after delivery and cannot be separated by their nature, goods related to periodicals such as newspapers and magazines, except those provided under subscription agreements, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and the return of audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, is not possible according to the Regulation. Furthermore, the exercise of the right of withdrawal for services whose performance has begun with the consumer's consent before the expiration of the right of withdrawal period is not possible according to the Regulation.

  2. For cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untried, undamaged, and unused.


DEFAULT AND LEGAL CONSEQUENCES

  1. If the BUYER defaults when making payments with a credit card, the BUYER accepts, declares, and undertakes to pay interest within the framework of the credit card agreement with the cardholder bank and to be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand the expenses and attorney's fees incurred from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.


PAYMENT AND DELIVERY

  1. You can take advantage of online single payment options for all your credit cards via our site. For your online payments, the amount will be charged from your credit card at the end of your order.