Frequently Asked Questions
About the Product and Content
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Where are Petsup products manufactured?
Our products are meticulously manufactured using advanced formulations from the USA in Ankara, at Turkey's leading, licensed, and fully equipped pet supplement facilities.
What does "Science with Heart" mean?
This is our fundamental approach; it means offering practical and delicious solutions that are both scientifically effective and can be quickly integrated into the daily routine of our friends at home.
What standards do your products meet?
Our products are developed according to "Global Formulation" standards and are prepared with local production power in Turkey's licensed and fully equipped professional facilities.
Which of our friends is this suitable for?
Our product range offers functional support tailored to the specific needs of our friends with sensitive stomachs, long-haired companions, and all cats and dogs experiencing shedding.
Social Responsibility
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What kind of support do I get with the product I purchased?
Every Petsup product sold is a part of our journey to support our volunteer friends in shelters and in the field. We are not just a brand, but an animal-loving community.
Do you have any special projects for stray animals?
Yes, the Petsup brand was born from genuine needs, extending from our animal companions at home to those in shelters and on the streets. Our goal is to ensure every paw receives quality support.
Shipping and Delivery
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How long will it take for my order to be shipped?
Orders placed by 2:00 PM on weekdays are shipped the same day; orders placed after this time are shipped on the next business day.
How much is the shipping cost?
Free shipping on purchases over a certain amount (e.g., 500 TL or more). Standard shipping fees apply to orders below this amount.
Which shipping company do you work with?
To reach our friends as quickly as possible, we work with [Contracted Cargo Company Name], which has an extensive network throughout Turkey.
How many days will it take for my order to arrive?
Orders handed over to cargo are usually delivered to your address within 1-3 business days, depending on your region.
Returns and Exchanges
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Can I return the product?
You can return unopened and undamaged products within 14 days of the delivery date.
What should I do if I receive a wrong or damaged product?
In such a case, please have a cargo damage report drawn up and contact us at info@petsupcompany.com; we will immediately initiate the exchange process.